Frequently Asked Questions
Where is Thompson’s Rental Shop located?
Our store and warehouse is located at
2104 Industrial Drive, Bozeman, MT 59715.
Our hours of operation are:
Equipment
Mondays – Fridays, 8 a.m. until 5:30 p.m.
Saturdays from 8 a.m. until 5 p.m.
Sundays (seasonal) 9 a.m. until 1 p.m.
Party
Mondays – Fridays, 9 a.m. until 5 p.m.
Saturdays from 9 a.m. until 1 p.m. or by appointment.
Closed Sundays
How can I contact Thompson’s Rental Shop?
Our phone number is 406. 586.5444.
Toll Free: 1.877.580.5444
Fax: 406.585-9928
Email any questions to info@MontanaRentalShop.com
Our website is www.MontanaRentalShop.com
What are acceptable payment methods?
Thompson's Rental Shop accepts Visa, MasterCard, American Express, Discover and checks.
How long is the rental term?
Rentals are quoted on a 24-hour rental period. For example, if you pick up your rental items on Friday at 3 p.m., they would be due on Saturday at 3 p.m. All charges are for time out, whether used or not. Please make your selections carefully.
When should I start planning for my event?
This depends on the time of year and the size of the event. During the summer months, allow more time. Reservations start booking in October for the upcoming summer. We can help guide you if you call us in the beginning stages of your planning.
What are the reservation policies?
Party Products
We are happy to put a free bid together for you at any time to help you determine your rental needs and your budget. In order to turn that bid into a reservation, we do require a 30% non-refundable down-payment. You can then make changes to your reservation to accommodate your guest list up until two weeks prior to your event. At that time the reservation will be finalized and the balance owing on your reservation is due to be paid in full.
Canopy Products
Again, we are happy to put a free bid together for you at any time to help you determine your rental needs and your budget. In order to turn that bid into a reservation, we do require a 30% non-refundable down-payment. You can then make changes to your reservation to accommodate your guest list up until one month prior to your event. At that time the reservation will be finalized and the balance owing on your reservation is due to be paid in full.
What is the cancellation policy?
Party Products
If the reservation is cancelled more than two weeks prior to the event, the renter loses the 30% non-refundable down-payment. If the reservation is cancelled less than two weeks prior to the event, the renter is responsible for the full balance of that reservation.
Canopy Products
If a canopy reservation is cancelled more than one month prior to the event, the renter loses the 30% non-refundable down-payment. If the reservation is cancelled less than one month prior to the event, the renter is responsible for the full balance of that reservation.
Does Thompson's Rental Shop offer delivery and pick-up?
Yes, we will deliver to and pick-up from your venue for an additional fee. Our minimum delivery fee, including pick-up, is $50. We will do our very best to get to your site as close to your requested time as possible, however, our delivery & pick-up schedule will be determined by us based on our work load on that given date. Our normal delivery and pickup hours are 8:30 a.m. to 4:30 p.m., Monday through Saturday and seasonally on Sundays from 9:00 a.m. to 12:00 p.m. Delivery is available at other times through special arrangements.
Deliveries are "tail-gate" deliveries made curbside or in a manner that is immediately accessible to our trucks. Additional delivery charges will occur for 2nd floor or higher locations, excessive distance for loading and unloading trucks and after-hours delivery and pickup.
Tables and chairs should be knocked down, stacked and ready for pickup. All items should be placed in their original containers in the same location as originally delivered. Additional charges will apply if boxes and packaging are not returned. Set up and take down services are available with prior arrangements, at an additional fee.
Do I need to check my order?
Absolutely. We want you to know your order is correct. We ask that you or your representative be present to accept and check your order. Once the contract is signed, you have accepted responsibility for the order as written. Our count of items must be accepted unless we are notified IMMEDIATELY. NO CREDIT will be given for unused equipment.
What is my responsibility when I have the rental items in my possession?
You are responsible for all items during the specified rental period. Items must be protected from weather, vandalism, abuse and theft.
What is the policy on damaged/missing items?
If any items are damaged, lost or stolen during the rental period, the renter is responsible to Thompson's Rental Shop for all replacement charges. Our staff will count your rental items to verify that you have returned everything. We must charge for missing items. Rental charges will continue to accrue until the missing items have been returned or a replacement cost paid. If you find any rental items after the fact, please return them to our office, and we will credit your account.
Does Thompson's Rental Shop offer installation and dismantling services?
Yes, please call us for a quote.
How do I determine what size dance floor I will need?
On average, you should calculate three (3) square feet per person. Keep in mind that not all guests will dance. Try to determine how many guests will use the dance floor at one time. The most common sizes for dance floor rentals are 15x15 and 18x18.
Our dance floor can be set up inside or outside. If you choose to set-up or have us set-up the dance floor outdoors, keep in mind that it cannot be used anywhere near sand or gravel. It cannot be set-up in a barn, arena or any other location near abrasive or granular material. If it is set up on a lawn or in a field, it may require special modifications to insure stability for guest safety.
Who does the dishes?
We do - however, our customers must rinse all china, glasses, flatware and other food service items free of food before returning them to us. Candelabras must be free of wax, and vases must be rinsed free of debris in order to avoid cleaning charges. These charges can be quite large on big events.
Who does the laundry?
We do. Linen should be shaken free of food and debris. Wet linen can mildew and therefore be sure linens are dry prior to bagging them. If permanent damage occurs, such as burn, tears, or certain stains - you will be charged for replacement costs. You will not be charged for “normal wear or tear” but should expect after-event charges for linen if excessive damage occurs or necessitates additional cleaning services to remove difficult stains.
If you have any additional questions, please don’t hesitate to contact our staff.
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